Monadnock Media Group|Media Advisor|Jason Coplan|802-579-8832|jcoplan@mmgkeene.com
Conversation Guide · Confidential

Your Orthodontic Practice

Protecting Your Tri-State Market
Prepared ByJason Coplan, Monadnock Media Group
MarketYour Local Market
PurposeNew Patient Growth Strategy
Opening Frame — Land This First
"Doctor, you've built something genuinely rare in this region — a practice with deep community roots, a loyal patient base, and a reputation that speaks for itself. Our concern is that you may be the best-kept secret across the very tri-state market you serve. Outside digital agencies don't know this community. We do. And we want to make sure nobody takes what you've built."

This isn't a conversation about selling ads. It's about protecting market position.

Part 1 The Market Opportunity — How Many Patients Are Actually Out There?

The Numbers in Your Service Area

Your Orthodontic Practice serves a tri-county footprint anchoring your primary service area. Here's a realistic picture of the prospective patient pool:

~194,000
Total Tri-State Service Area Population
(Cheshire NH + Windham VT + Franklin MA)
~33,000
Estimated Children & Teens Under 18
across the three-county footprint
1.91M
U.S. adults in active orthodontic treatment
an all-time high (AAO, 2024)

Breaking down the three-county footprint:

  • Cheshire County, NH — ~78,300 residents; ~18% under age 18 (~14,100 kids & teens). County seat: Keene. The anchor market.
  • Windham County, VT — ~45,200 residents; ~17.5% under age 18 (~7,900 kids & teens). County seat: Newfane; largest town: Brattleboro.
  • Franklin County, MA — ~70,900 residents; ~16.1% under age 18 (~11,400 kids & teens). County seat: Greenfield. The southernmost draw point.

Adult patients are a growing second market. The AAO reports adult patients in active treatment hit an all-time high of 1.91 million in 2024 — up from 1.64 million just two years prior. Across all three counties, the adult population skews older than the national median (median ages of 44–47), meaning a significant share of adults in this region have never received orthodontic treatment and represent untapped demand.

The Practical Patient Estimate

Using national benchmarks, roughly 4–6% of a regional population is in treatment or "treatment-ready" at any given time. Applied to the ~194,000 people across the three-county footprint:

That's somewhere between 7,800 and 11,700 prospective patients who could reasonably choose Your Orthodontic Practice — right now. The question is whose name comes to mind first.
Part 2 The Threat — Outside Agencies Are Already Targeting Your Patients

The "Set It and Forget It" Problem

Digital-only agencies — most based in California, New Jersey, or other states far from your market — have flooded the orthodontic space. A search right now returns 216+ agencies worldwide specifically marketing to orthodontists, using templated Google Ads, cookie-cutter SEO packages, and social media content farms.

  • What they do well: Get in front of people already searching.
  • What they cannot do: Build the pre-search awareness that puts Doctor's name in a parent's mind before they ever open a browser.

These agencies win the click. They lose the relationship. Their campaigns reset every 90 days. When a family doesn't convert in the first retargeting window, they're gone — no residual trust, no community identity, no recognition.

The Geography Problem

DSOs (Dental Service Organizations) are consolidating across New England with national ad budgets and local digital targeting tools. A well-funded campaign can convince a parent in your outlying towns that there's "something closer and more modern" — even when Your Practice is right there. If Doctor isn't audible and visible consistently, those campaigns fill the silence.

Part 3 Why Radio Is the Right Foundation — The TOMA Argument

What TOMA Actually Means and Why It Wins

Top-of-Mind Awareness (TOMA): when a parent thinks "my kid needs braces," whose name surfaces first? Research consistently shows that share of voice equals share of mind — and share of mind equals share of market.

  • Frequency is the engine of TOMA. A sustained radio schedule runs 21+ spots per week. Repetition moves people from unawareness to familiarity to preference in a way no other local medium matches.
  • Radio reaches people before they're searching. It creates the pre-need preference so that when a parent finally searches, they type "[your practice name]" — not "orthodontist near me."
  • Brand recall is 60% higher in rural and suburban markets. Rural and suburban markets like yours are precisely where radio punches hardest. Commuters across Cheshire, Windham, and Franklin counties are driving rural routes every day — Routes 9, 2, 5, and 10 — with limited alternatives for local information. They are in their cars. They are listening.
  • 87% of adults tune into radio weekly — the broadest reach of any medium (Nielsen, Q1 2026). AM/FM commands a 62% share of all ad-supported audio time — more than podcasts and streaming music combined.
  • ROI holds up: $6–$12 return per $1 invested, with an average cost per lead around $15 — well below most digital channels.
Radio TOMA requires sustained frequency. Three months is the recognized threshold for meaningful brand lift. This isn't a sprint — it's the kind of consistent presence that makes Doctor's name the automatic answer.
Part 3B The Social Media Trap — Word of Mouth Is Great. New People Are Better.

The Honest Truth About Social Media for a Practice Like Yours

Social media has real value — nobody is saying otherwise. Your Practice has great reviews, happy families, and a community reputation worth showing off. But here is the fundamental problem with relying on social media as a new patient acquisition tool:

You're mostly talking to people who already know you.

Facebook followers are mostly current patients, former patients, their families, and people who already chose Doctor. Instagram followers skew the same way. That's wonderful for retention and word of mouth — but it is not a growth engine. It's a closed loop.

The Numbers Don't Lie

Social media organic reach has collapsed to levels that make it nearly useless for finding new people:

1.37%
Facebook organic reach per post (2024)
~41 people out of 3,000 followers
3.5%
Instagram organic reach per post (2025)
96%+ of followers see nothing
−34%
LinkedIn organic reach decline
2024 to 2025

Facebook has effectively become a paid advertising platform with an organic feature attached. And the people who do see those posts? Overwhelmingly already in your orbit. The algorithm is designed to show content to people who already engage with you — the exact opposite of new patient development.

The Echo Chamber Problem

Social media algorithms identify your existing audience and show content to more people just like them. That is terrible for reaching the parent who has never heard of Your Practice, whose 8-year-old is about to turn 9, and who doesn't follow any orthodontist on any platform — because why would they, until they need one?

That parent is not in your follower list. They will not discover you through a Facebook post. Social media only reaches people who are already connected — it cannot reliably reach the family that doesn't yet know they need you.

Radio breaks out of that echo chamber entirely. It reaches everyone in range who is listening — the parent driving to school in your area who hasn't thought about braces yet, the adult in your market who keeps meaning to ask about Invisalign, the grandparent in a neighboring town who'll suggest an orthodontist to their daughter next month. These people will never see a Facebook post. But they will hear a radio ad.

The Frequency Gap: Radio vs. Social

📻 Radio (Sustained Schedule)
Spots / posts per week 21+ spots 3–5 posts typical
% of target audience reached 87% of adults 18+ weekly 1.37–3.5% of followers per post
Audience type Anyone in range, including non-customers Primarily existing followers & connections
Residual brand building Yes — cumulative over weeks/months No — each post starts fresh
Algorithm dependency None 100% algorithm-controlled
Cost to maintain frequency Fixed, predictable Increasingly pay-to-play

The Word of Mouth Multiplier

Radio doesn't replace word of mouth. It supercharges it.

When a happy patient tells a friend "you should go to your orthodontist," that friend needs to recognize the name for the recommendation to stick. If they've heard "[your practice name]" on the radio a dozen times in recent months, that name lands differently — it feels like confirmation, not a cold introduction.

Word of mouth plants the seed. Radio makes the soil fertile.

Social media keeps the conversation inside the walls. Radio carries the name past those walls — to the people who haven't yet walked through them.

Part 4 The Monadnock Media Advantage — A Full-Service Local Partner

We're Not from Away

This is the single most important competitive differentiator Monadnock Media Group holds — and it's one no outside agency can replicate. We know this community. We've served it. Our audiences are your patients' parents. Our on-air personalities are recognized at local landmarks and community gathering spots. When Monadnock Media runs a Your Practice message, it isn't a stranger talking — it's a familiar voice.

Outside agencies offer orthodontic marketing. We offer true local market marketing, by people who live and work in your community.

The Buyer's Journey vs. the Transaction Mindset

Digital-only agencies are optimized for the bottom of the buyer's journey — the person already searching with credit card in hand. That's valuable but narrow. Monadnock Media works across the entire journey:

Awareness
Top of Funnel — RadioReaches the parent of a 7-year-old who doesn't know yet that early orthodontic evaluations exist. We put an early evaluation program message in front of them before they know to ask.
Consideration
Middle of Funnel — Display + MYKeeneNow.comTargeted display keeps your brand visible as families research their options across the web. MYKeeneNow.com places your message in a trusted local news environment. By the time that parent searches "braces [their town]," they already feel like they know you. Familiarity becomes preference.
Decision
Bottom of Funnel — Digital + SocialMonadnock Media's digital capabilities catch those searches and confirm the choice the family has already made emotionally. We connect the dots. Outside agencies only buy the last dot.

We Stay. They Don't.

Quick-spend digital agencies operate on 90-day contracts. When spend pauses, visibility disappears instantly — no residual equity, no community presence, no goodwill left behind. A Your Practice campaign with Monadnock Media builds lasting name recognition that persists even during quieter periods. That's the difference between renting attention and owning a reputation.

Part 5 The Cost of Silence — Reduced Advertising Isn't Neutral

A quiet market is not a safe market. Every month without consistent TOMA investment is an opportunity for a competitor — local or distant — to establish themselves as the first name that comes to mind.

The U.S. orthodontic market is projected to grow from $1.4B to $4.8B by 2033 at a 14.4% CAGR. That growth is attracting new entrants, corporate chains, and aggressive regional practices. They are buying Google PPC. They are running retargeted display. Some are buying radio. The question isn't whether someone will advertise in this market — it's whether it will be Doctor's voice people hear.

Your Orthodontic Practice has exactly what outside competitors can never buy: authenticity, community trust, and a proven track record right here. Advertising is what makes sure people know it.
Closing Asks & Call to Action
Reference Quick Stats — For the Conversation
Data PointFigure
Cheshire County, NH population (2025)~78,300
Windham County, VT population (2025)~45,200
Franklin County, MA population (2025)~70,900
Adult orthodontic patients in US (2024)1.91 million — all-time high
Total US patients in active orthodontic treatment~6.66 million
Radio weekly adult reach (Nielsen, Q1 2026)87% of adults
Radio share of ad-supported audio (Q1 2026)62% (vs. podcasts 20%, streaming music 16%)
Radio ROI (return per $1 spent)$6–$12
Brand recall boost — rural/suburban vs. urban+60%
Orthodontic market CAGR through 203314.4%
National digital orthodontic agencies competing216+ worldwide
Monadnock Media digital servicesRadio · Google PPC · Display · Retargeting · Intent Capture · MYKeeneNow.com
Facebook organic reach per post (2024–25)1.37% of followers
Instagram organic reach per post (2025)~3.5% of followers
LinkedIn organic reach decline (2024–25)Down 34%
Typical Facebook post reach (3,000 followers)~41 people
Radio spots per week (sustained schedule)21+
Radio vs. social — weekly adult reach87% (radio) vs. 1–3.5% per post (social)